Legal
Refund, Returns & Exchange
Last updated: 13 August 2026
This policy covers refunds for consultation bookings and returns/exchanges for physical orders (medicine or lab items) placed through Indus VetGlobal.
Consultation refunds
You're eligible for a full refund if a provider cancels or fails to show up for a confirmed appointment, or if you cancel within the free-cancellation window in our Shipping & Cancellation policy. Approved refunds are processed within 7–10 business days back to your original payment method.
Pharmacy items
Medicine cannot be returned or exchanged once dispensed and delivered, for safety reasons. If you receive the wrong item, a damaged package, or an expired product, you are entitled to a full refund or replacement — contact us within 48 hours of delivery with photos of the item.
Lab test orders
If a sample cannot be collected or a test cannot be processed due to a provider error, you're entitled to a full refund. Once a test has been processed and results delivered, the order is not eligible for refund or exchange.
How to request a refund
Email indusvetglobalpvt@gmail.com or call 0319 2496748 with your booking/order reference. We acknowledge requests within 24–48 hours; approved refunds are paid out within 7–10 business days.